Privacy Policy — 9kg99

1. Introduction

This Privacy Policy ("Policy") describes how 9kg99 ("we", "us", "Platform") collects, uses, stores and discloses personal data belonging to users ("you", "Player") who register for and use the 9kg99 online casino and sports betting platform at 9kg99.org. This Policy applies to all personal data collected through the website, mobile browser sessions, customer support interactions and payment transactions.

By registering an account on 9kg99, you acknowledge that you have read, understood and accepted this Privacy Policy. If you do not agree with any part of this Policy, you should not use the platform. We encourage you to review this Policy periodically, as it may be updated to reflect changes in our data practices or applicable law.

Our Privacy Commitments

Six principles guide how 9kg99 handles your personal data. These commitments apply to every piece of information we hold about you.

2. Information We Collect

9kg99 collects personal data through several channels. The categories of data we process are limited to what is necessary for legitimate platform operations, identity verification and regulatory compliance. Specifically, we may collect:

• Registration data: Your mobile number, chosen username and hashed password provided when you open a 9kg99 account.
• Identity verification (KYC) data: Government-issued photo ID, proof of age documentation and any supplementary documents requested to verify your identity before your first withdrawal.
• Financial transaction data: Details of deposits and withdrawals including payment method type (bKash, Nagad, Rocket, Upay, bank name), transaction reference numbers, amounts and timestamps.
• Device and technical data: IP address, device type, operating system, browser version, session timestamps and approximate geolocation derived from IP, used to detect fraud and ensure platform security.
• Gameplay and wagering history: Records of bets placed, games played, session durations, wager amounts and outcomes, used for account management and responsible gaming monitoring.
• Customer support communications: Records of live chat, email and any other support interactions, retained to resolve disputes and improve service quality.

We do not intentionally collect sensitive personal data such as biometric identifiers, health records, political opinions or religious beliefs. If you believe we have collected any such data inadvertently, please contact our support team immediately so we can investigate and delete it.

3. How We Use Your Information

9kg99 processes personal data only for the purposes described in this Policy. The primary uses of the data we collect are as follows:

• Account management: To create, maintain, verify and administer your 9kg99 player account, including processing your deposits and withdrawals via bKash, Nagad, Rocket and supported banks.
• Identity verification and KYC compliance: To verify your age and identity in accordance with responsible gaming obligations, ensuring all players are aged 21 and above before withdrawals are authorised.
• Platform security and fraud prevention: To detect, investigate and prevent fraudulent activity, bonus abuse, money laundering, multi-accounting and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: To respond to your inquiries, resolve disputes about transactions or game outcomes, and improve the quality and speed of our support service.
• Responsible gaming: To monitor gameplay patterns and account activity that may indicate problem gambling, and to contact players who appear to be at risk in order to offer responsible gaming support tools.
• Service improvement and analytics: To analyse aggregated, anonymised usage patterns in order to improve platform performance, game selection, payment processing speed and overall user experience for Bangladeshi players.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If you have questions about how a specific decision was made regarding your account, you may contact our support team to request a manual review.

4. Legal Basis for Processing

9kg99 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and 9kg99 — including operating your account, processing your payments and delivering platform services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements, age verification obligations and responding to lawful requests from authorities.
• Legitimate interests: Processing carried out for 9kg99's legitimate interests — including fraud detection, platform security, responsible gaming monitoring and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Where we have requested and received your specific consent to a processing activity — for example, sending you promotional communications. You may withdraw consent at any time by contacting support.

5. Sharing Your Personal Data

9kg99 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment service providers: Transaction data is shared with bKash, Nagad, Rocket, Upay and our supported banking partners solely to process your deposit and withdrawal requests. These providers are bound by their own privacy frameworks and process data only as instructed by 9kg99.
• Game providers: Technical session identifiers and wager data may be shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi and Spribe to enable gameplay, settle bets and resolve game disputes. No unnecessary personal data is transmitted.
• Fraud and security service providers: Anonymised or pseudonymised data may be shared with third-party security and analytics providers to assist with fraud detection, bot prevention and platform integrity monitoring.
• Legal and regulatory authorities: Where required by applicable law, court order or lawful regulatory request, 9kg99 may disclose personal data to governmental or law-enforcement authorities. We will notify you of such disclosures where legally permitted to do so.

All third parties with whom 9kg99 shares personal data are required to implement appropriate technical and organisational security measures to protect that data. 9kg99 does not permit third parties to use your data for their own marketing or commercial purposes beyond the scope of the service they provide to 9kg99.

6. Cookies and Tracking Technologies

9kg99 uses cookies and similar lightweight tracking technologies on its platform. These technologies help us keep your session active, remember your preferences, detect fraud and understand how players interact with the site. The specific types we use are:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language preference and ensure secure connections. You cannot opt out of these cookies without disabling core platform functionality.
• Functional cookies: These remember your in-session settings and preferences (such as display language) to provide a more personalised experience. They expire at the end of your browsing session or after a short fixed period.
• Analytics cookies: Anonymised data about page views, session lengths and navigation paths is collected to help us identify usability issues and improve platform performance. No personally identifiable information is included in analytics data.
• Security cookies: Short-lived tokens used to detect suspicious login patterns, bot activity and cross-site request forgery attempts. These are essential to platform integrity and cannot be disabled.

You may manage non-essential cookies through your mobile browser settings. Please note that disabling functional or analytics cookies may affect your experience on the 9kg99 platform but will not prevent you from accessing core gambling features.

7. Data Retention

9kg99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: Account data (registration details, KYC documents and transaction history) is retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations. Gameplay and wagering records are retained for a minimum of three years from the date they were created. Customer support communications are retained for two years from the date of the interaction. Device and session data used for fraud detection is retained for up to twelve months.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual. Where you request deletion of your account before the mandatory retention period expires, we will suppress your data from active use while retaining it in secure archive storage for the legally required minimum period only.

8. Data Security Measures

9kg99 applies a layered set of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our security architecture includes:

• Transport encryption: All communications between your device and 9kg99 servers are encrypted using TLS 1.2 or higher (256-bit SSL). This protects your login credentials, payment data and personal details from interception in transit.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who require access to player data for their role undergo security awareness training and are bound by confidentiality obligations.
• Password security: Player passwords are never stored in plain text. All passwords are hashed using a modern one-way cryptographic algorithm before storage. 9kg99 cannot retrieve your original password and will never ask you to share it.
• Incident response: 9kg99 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify affected players as promptly as circumstances permit.

While 9kg99 applies industry-standard security measures, no online platform can guarantee absolute security. We strongly recommend that you choose a strong, unique password for your 9kg99 account, keep your registered mobile number secure, and contact support immediately if you suspect unauthorised access to your account.

9. Your Data Rights

As a 9kg99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all verifiable requests within a reasonable timeframe:

• Right of access: You may request a copy of all personal data 9kg99 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you believe it has been processed unlawfully — subject to our legal data retention obligations.
• Right to restrict processing: You may request that we pause processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is under investigation.
• Right to data portability: Where processing is based on your consent or a contract and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling. 9kg99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

9kg99 will not charge a fee for reasonable data rights requests and will respond within 30 days of receiving a verified request. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

10. Children and Minors

The 9kg99 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, use or store personal data belonging to anyone under the age of 21. If we become aware that personal data of a minor has been collected — whether through a false age declaration at registration or any other means — we will immediately suspend the associated account, delete all personal data collected from that minor, and forfeit any funds deposited by that account in line with our Terms and Conditions. If you are a parent or guardian and believe a minor has registered on 9kg99 using false information, please contact us immediately at [email protected] so we can investigate and act promptly.

11. Third-Party Links

The 9kg99 platform does not contain links to external third-party websites. All navigation on the platform remains within the 9kg99 domain. Should you navigate away from 9kg99.org independently, please be aware that 9kg99 has no control over, and accepts no responsibility for, the privacy practices or content of external websites. This Privacy Policy applies exclusively to personal data processed by 9kg99 on the 9kg99.org platform.

12. Changes to This Privacy Policy

9kg99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable law or platform functionality. When this Policy is updated, the revised version will be published on this page with an updated last-updated date at the top. Where changes are material — meaning they significantly alter how we collect, use or share your personal data — we will notify registered players via a platform notification or via their registered mobile number prior to the changes taking effect. Your continued use of the 9kg99 platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, please contact support to discuss account closure.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to how 9kg99 handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).